Key to Success
"If people exercised good manners there would be no need to teach customer service."
 
 
 

 

 

Corporate Services        

 

Training with Protocol Consulting Group, LLC, will improve performance, morale, customer relations, leadership skills, and team results. It will provide personal and professional skill development for each participant, assisting them to become improved performers and better team members. This training is appropriate for individuals in all levels of management, especially young professionals entering the workforce and anyone interacting with the public.

 

A principal with Protocol Consulting Group, LLC, will meet with each client to complete a needs-assessment prior to building an instructional program to meet the client's specific requirements. Seminars are cost effective and educate employees to develop teamwork and soft skills. This helps create trust, consistency, and enhances the corporate culture. A briefing is a time-effective way to increase knowledge and target a specific project. Personal coaching is specialized, one-on-one, and confidential. All programs may include the coaching from among the following areas:

 

Business Etiquette
Employees learn how to distinguish themselves from others through enhanced civil demeanor and social skills. They become more confident and aware. These skills create a distraction-free environment in which the business becomes the key focus.

 

Dining Etiquette

Business is often transacted over a shared meal. Individuals without the command of dining skills, may either be too distracted to focus on the business or too distracting to others. Our training will teach employees how to "Dine Like A Diplomat®."

 

Social Etiquette

Being at ease in social situations is an immediate way to engender the respect of others. Clients learn the secrets of gracious behavior.

 

Government Protocol

Special rules of behavior are required when interacting with officials of federal, state, and local governments. Clients will learn how to avoid mistakes that reflect negatively on them and their businesses.

 

International Protocol

The global economy requires familiarity with the customs and rules of behavior of foreign lands. Clients will be coached to interact successfully with foreign business and government dignitaries.

 

Media Appearance

First impressions are of singular importance when dealing with the media. Our coaching will prepare individuals to look, act, and sound in a way that resonates positively with audiences.

 

Dressing for Upward Mobility

Casual dressing in the workplace has become commonplace. Our coaching will show employees how to dress in a way that reflects their aspirations and show clients that they mean business.

 
 
 
PCG | 4148 Shoals Drive | Okemos, MI 48864 | Telephone: 517.347.7405 | email
 
 
©2008 Protocol Consulting Group, LLC